Contact Information / Customer Support Policy

Reaching the desk

The fastest route is the quotation form on the main page. Give the grade, the tonnage, the destination port and the incoterm you want, and the desk can answer with terms rather than with questions.

What to expect

• An enquiry that names grade, quantity, destination and incoterm can usually be answered with an indication.
• An enquiry without those needs a round of questions first, which is slower.

Complaints about a shipment

Claims are handled under the sales contract for that cargo. Send the contract reference, the bill of lading number and the independent analysis, and the desk will take it from there.