Return & Refund Policy

PAYMENT REFUND POLICY:

- We will refund your amount through the same method as the payment option selected by the customer while purchasing. Customers can also request refunds as Reward Points or as store credit.

- Credit Card Refund Period:  10 to 15 days

- Knet Refund Period: 3 to 5 Days.

- Reward Points Refund Period: Within 24 hours of cancellation

- Customers can return items of any order value and a delivery fee of 1 KWD will be applied. For remote areas (see Delivery and Installation service page) the return delivery fee will be 3 KWD.

- If Item purchased is during a Sale or Discounted Offer period, we will not accept exchange or refund until after the Sale or Offer end date.

- If the customer used their Reward Points while checkout as a partial or complete payment option, we will refund the same amount in points, we would not convert Reward Points to cash.

- Please note that there will be no refund for garments (clothes), toys or pet beds.

- Fleas, ticks and ringworm are some problems that can be transferred from one animal to another through used items.

- Items that are returned worn, altered, damaged, dirty, or otherwise in a condition where they can't be resold cannot be refunded or exchanged.

- Items which require custom installation, such as Scratching Posts and Pet Furniture, are non-refundable once installed.