Return & Refund Policy
At Twéva, every piece is carefully inspected before it leaves our hands.
We care deeply about quality, fit, and your overall experience — your satisfaction is always our top priority.
Returns
We do not accept returns, except in the following cases:
- A clear manufacturing defect.
- The item received does not match your order (wrong product, color, or size).
To request a return in these cases:
- Submit your request within 2 days of receiving the item.
- The defect must be photographed on the same day of delivery.
- The item must be:
- Unworn
- Unwashed
- In original condition with all tags and packaging intact
Exchanges (Size Only)
We accept exchanges for size-related issues only.
Exchange conditions:
- Request must be made within 3 days of delivery.
- The item must be:
- Unworn
- Unwashed
- In its original condition with tags attached
- Exchanges are processed within 7 to 12 working days.
- Shipping fees (60 EGP) are covered by the customer unless the issue is on our side.
Final Note
This policy may be updated from time to time. Please revisit this page for the latest version.
We’re here to make sure you feel confident and beautiful in every Twéva piece.
Thank you for choosing us.
