سياسة الاسترداد

AtScaanme, we are dedicated to providing an elite digital identity and smart business enablement experience. This policy outlines the terms regarding subscriptions and service payments to ensure transparency and trust.

1. 14-Day Money-Back Guarantee

In compliance with international standards andPaddle’s mandatory requirements, Scaanme offers a14-day money-back guaranteefor all new subscriptions. If you are not satisfied with our digital services for any reason, you are entitled to a full refund within14 daysof your initial purchase date.

2. Digital Service Nature & Access

Scaanme provides SaaS-based digital profiles and business catalogs. While our services are activated immediately upon purchase, your right to a refund remains protected under our 14-day guarantee period.

3. Refund Process

To request a refund within the 14-day window, please contact our support team at[email protected].

  • Processing:Refunds are handled via our reseller,Paddle.com, and will be credited back to your original payment method.

      • Post 14-Days:Requests made after the initial 14-day period will be reviewed on a case-by-case basis, primarily in instances of major technical defects that prevent service access.

    4. Subscription Cancellation

    You may cancel your Scaanme subscription at any time through your Account Management dashboard.

  • Access Continuity:Upon cancellation, you will retain full access to your paid features until the end of your current billing cycle.

        • No Hidden Fees:There are no cancellation fees.

    5. Local Compliance & Dispute Resolution

    Scaanme operates in compliance with the Consumer Protection Laws of theHashemite Kingdom of Jordanand relevant digital trade standards. We encourage users to contact us directly to resolve any billing concerns before initiating a formal dispute.

    6. Payment Management & Merchant of Record

    Our order process is conducted by our online resellerPaddle.com. Paddle is the Merchant of Recordfor all our orders. Paddle handles all payment processing, billing-related inquiries, and returns for transactions made through their platform.