Privacy Policy (EN) — Al Nadaa Supermarket

Who we are. “Al Nadaa Supermarket” (“we”, “us”, “our”) operates an online grocery shop offering fresh produce, chilled & frozen goods, household items, and related services.
Address: [Your Address], Kuwait City, Kuwait • Support: [support@alnadaa.example.com] • WhatsApp: [+965 xxx xxxx] • Phone: [+965 xxx xxxx]

1) Scope

This policy explains how we collect, use, share, and protect personal data when you browse, place orders, create an account, or contact support.

2) Data We Collect

• Account & Profile: name, email, phone, delivery addresses, saved preferences.

• Orders & Payments: basket, invoices, totals, payment status (processed by our PCI-compliant payment provider).

• Delivery Info: delivery slots, notes to rider, tracking updates.

• Device & Usage: IP, device/browser details, logs, cookies, analytics events.

• Support: messages, attachments, feedback.

3) How We Use Data

• To fulfill orders: pick/pack, delivery, notifications.

• Service operations & safety: fraud prevention, troubleshooting, analytics, improvements.

• Marketing with consent: email/SMS/WhatsApp offers; opt-out anytime.

• Legal duties: tax, accounting, regulatory compliance.

4) Sharing

We share data with processors strictly to deliver the service (payment gateways, hosting/CDN, analytics, couriers). We do not sell personal data.

5) International Transfers

Where needed, data may be transferred securely to providers outside Kuwait with appropriate safeguards.

6) Retention

Customer and order records are retained while your account remains active and as required by law. You may request deletion; some records may be kept for legal reasons.

7) Your Rights

Access, rectify, delete, restrict processing, portability, object to marketing, and withdraw consent. Contact [support@alnadaa.example.com].

8) Children

Our service is not directed to children under 13.

9) Changes

We may update this policy and post a new effective date.