Live Visitors — see who's on your profile right now

Live Visitors is the real-time radar for your ScaanMe profile. It answers one question that no daily report can: who is on my profile right at this second? Each time someone opens your vCard or store, a small card appears here within a few seconds showing where they are, how they arrived, the device they're on, which section they're reading, and how long they've been there. It's the difference between reading yesterday's footfall and watching the door open.

This view is for anyone who shares their link or QR in the moment — at a networking event, a trade-show booth, after a sales call, or right after posting on Instagram. When you've just handed out your card or dropped your link in a chat, open the Live tab and watch the taps land. Seeing Cairo · NEW · Instagram · viewing "Services" seconds after your post is the kind of feedback that tells you your campaign is working *while you can still act on it*.

It's powered by the same always-on capture as the rest of your CRM, so there is nothing to switch on. The moment your profile is live, presence tracking runs in the background. Capture works on every plan; the Live dashboard itself unlocks with a CRM-enabled plan. Known automated crawlers and link-preview bots are filtered out, so the count you see is real humans, not scrapers inflating the number.

From your dashboard open the CRM, then click the Live tab in the row of tabs (Overview · Live · Visitors · Contacts · Pipeline · Tasks · Automations · Integrations). The page header reads "Live — Who is on your profile right now, updates every few seconds." That subtitle is literal: the screen refreshes itself every 5 seconds with no reload and no button to press.

At the top-left a green pulsing dot sits next to a headline like "3 on your profile now." That number is the count of distinct people whose profile was active within the last 70 seconds — the live window. When nobody is around the dot stops pulsing and the number is 0. On the right, a small "updated just now" label confirms the feed is fresh after each 5-second refresh.

If you manage more than one card, a scope dropdown appears above the feed. Leave it on All to watch every card at once, or narrow it to vCards, Stores, or a single specific card. Selecting an option reloads the page with that filter and the live feed honours it for the rest of the session — handy when you've shared one specific link and only want to see traffic to *that* card.

Each person currently on your profile gets one card in the grid. The cards are ordered by who arrived first, and up to 50 are shown at once. A thin emerald-to-brand gradient bar runs along the top of every card so it reads as "live." The next steps break down every piece of information on a single card, left to right and top to bottom.

Location sits at the top with a country flag emoji followed by the city and country (for example, 🇪🇬 Cairo, Egypt). Location is derived from the visitor's IP, so it's a best-effort approximation, not GPS. If we can't resolve a city you'll see just the country, and if nothing resolves it falls back to a globe icon with "Unknown location" — common for VPNs, corporate networks, or privacy-focused browsers.

To the right of the location is a badge: a green NEW badge means this is the visitor's first time on this card, while an amber RETURNING badge means they've been here before. A visitor is flagged returning if they've recorded more than one visit to the card, or if they came back after stepping away for longer than the 70-second live window. Returning faces are a strong buying signal — someone who keeps coming back is worth a direct follow-up.

The grey line beneath location shows three things: the source (how they arrived) with its brand icon, the device and platform (for example, *iPhone · iOS*), and a green "Xm Ys on page" timer that counts up live as they keep reading. The source label is the single most useful field on the card — it tells you which channel actually delivered this person. Common labels: QR code, NFC tap, Share button, Link in bio, WhatsApp, Instagram, TikTok, Facebook, Google, Meta Ads, TikTok Ads, Google Ads, Apple Wallet, Google Wallet, Referral, or Direct.

A rounded "Viewing: <section>" box shows exactly which part of your profile the person is looking at *right now* — for example Viewing: Services, Viewing: Products, or Viewing: Contact. This updates live as they scroll, so you can literally watch someone move from your bio down into your pricing. Directly under it, a thin scroll-progress bar fills from 0% to 100% to show how far down the page they've read.

If the visitor taps a button, a ⚡ last action line appears at the bottom of their card — for example ⚡ WhatsApp or ⚡ Save contact. This is the visitor's most recent interaction, so you can see not just that they're present but that they're *engaging*. A live card that lights up with ⚡ Call is the strongest possible cue to be ready for that conversation.

On the right side of the screen, the Live activity panel streams the taps and actions happening across your cards. While the visitor cards on the left show *who is here*, this feed shows *what they're doing*. When nothing has happened recently it reads "Taps and actions will stream here."

Each row is a button tap — like a WhatsApp tap, a Call tap, or a Save-contact tap — labelled with the action and the card it happened on. The feed shows the most recent 15 taps from the last 15 minutes, newest first. So unlike the visitor cards (which only show people active in the last 70 seconds), the activity feed has a slightly longer memory, giving you a short rolling history of engagement even after someone has closed the page.

Live is a *watch-and-act* screen, not a record to manage — for the full searchable history go to the Visitors tab, and for named people go to Contacts. Use Live in the moment: the instant you see a hot card (returning, long dwell, or a ⚡ tap on Call/WhatsApp), have your phone ready. The session is happening *now*, and a follow-up that lands while they're still on the page converts far better than one sent an hour later.

Treat Live as a real-time campaign meter. Post a reel, then watch the source labels: a wave of Instagram cards proves the post landed. Hand out QR cards at a booth and watch QR code sources stack up. If you switched your link-in-bio to a ScaanMe link, the Link in bio label tells you it's working. Because the source label is resolved with the same honest attribution as the rest of your CRM, what you see on a live card matches what later shows up in your Visitors and Overview reports.

Don't expect a live card for *every* visit you think happened. A visitor needs to keep the page open long enough to send a heartbeat, and very quick bounces or pages closed instantly may never appear here — though their visit is still counted in your Visitors history. Live is the leading edge of your analytics, optimised for the people who are genuinely sticking around, which is exactly who's worth your attention.

Keep the Live tab open during high-traffic moments. During a launch, an event, or right after a big post, leave Live up on a second screen. The 5-second auto-refresh means you never reload — visitors simply pop in and out as they come and go. It turns a static link into a live event you can react to.

Use the scope dropdown to isolate a campaign. If you've just shared one specific store or card, narrow the scope to that card so a busy account doesn't drown out the traffic you actually care about. Switch back to All afterwards so you don't miss activity on your other cards.

Watch the "Viewing" section and scroll bar to time your message. Someone parked on Viewing: Services with a near-full scroll bar is deep in evaluation. That's the perfect moment to be reachable — make sure your WhatsApp or Call button is the obvious next step on that very section of your profile.

Cross-reference returning visitors with Contacts. A RETURNING card means real interest. If that person later submits a form, books an appointment, or saves your contact, they become a named contact you can score and follow up — the same sc_vid device link stitches their anonymous live visits to their identified record, so their first source is preserved honestly.

Don't panic if the count differs from Overview by a moment. Both the Live tab and the Overview's "active now" tile read the exact same 70-second window, so they should agree. If they ever look off by one, it's just the few-seconds gap between the two screens' refresh cycles — wait one tick and they realign.

Why is my Live count 0 when I know people visited today? Live only shows people active in the last 70 seconds, not everyone who came today. The moment a visitor closes the page or goes idle past that window, their card disappears. For the full day's traffic use the Visitors tab or the Overview charts — those keep the complete history; Live is strictly the *right now*.

Can I see the visitor's name, email or phone here? Not on the Live card — live presence is anonymous by design and shows location, source, device, section and dwell, but never personal identity. A visitor becomes a *named* person only when they take an identifying action like submitting a form, booking, or subscribing, at which point they appear in Contacts with their journey attached. This protects privacy while still giving you the live signal.

How accurate is the city and country? Location is estimated from the visitor's IP address, so it's usually right at the city level but not guaranteed — VPNs, mobile carrier routing, and corporate networks can shift it or hide it entirely. When we can't place someone you'll see "Unknown location" with a globe icon. Treat location as a helpful hint, not a precise pin.

Do bots and link-preview crawlers show up in the count? No. Known bots, scrapers, and the link-preview crawlers that fire when you paste a link into WhatsApp or social apps are filtered out at capture, so they never inflate your live count. The number you see is genuine human presence — that's why it's trustworthy enough to act on.

Why did a visitor's source change from one moment to the next? A returning visitor reuses their session card, and the source always reflects their latest arrival channel. So if they first came via a shared link and then returned by scanning your QR, the card will update to QR code — it's showing you how they got here *this* time, which is exactly what you want when judging which channel is active right now.

Do I need to enable anything for Live to work? No. Presence capture is always-on and runs the moment your profile is live, on every plan. The Live dashboard itself is part of the CRM and unlocks with a CRM-enabled plan. If you can open the Live tab, it's already working — just share your link and watch.